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Q-SYS Support

Self Help Portal

• Read knowledgebase articles and discussions.
• Download software and firmware.
• View QSC product documents and training videos.
• Create support cases.

QSC Self Help Portal

Application Engineering and Technical Services

Monday - Friday, 8:00 AM to 5:00 PM PST (excluding holidays)

Tel. 800-772-2834 (U.S. only)

Tel. +1 (714) 957-7150

FAX +1 (714) 754-6173

1675 MacArthur Blvd | Costa Mesa, CA 92626

Q-SYS 24/7 Emergency Support

QSC 24/7 provides after-hours emergency assistance with Q-SYS systems. An emergency is defined as a customer who needs to restore a Q-SYS system to working condition after business hours.

The caller must include a contact name, company name, callback telephone number, and a description of the Q-SYS emergency. QSC 24/7 support guarantees a callback within 30 minutes after a message is left. If the call is not of an emergency nature, QSC reserves the right to return the call during normal business hours.

QSC business hours are Monday through Friday, 8:00 AM to 5:00 PM (excluding holidays).

Emergency Support Contact Numbers

Tel: +1-888-252-4836 (U.S./Canada)

Tel: +1-949-791-7722 (Non-U.S)

Q-SYS Remote Support

QSC uses TeamViewer for a simple and secure remote support application. A high-speed internet connection is required.

To download and install the support app:

1. Click the button below to download the QSC Remote Support installer executable.
2. Run the executable to install the TeamViewer app.
3. Call us, and then provide the QSC Support person the unique ID number.