Q-SYS Configurator

To view device information, select it from the left panel.

Name

The hostname of the device. You can change the Name of the device from this field. If the device is running a design, that design will no longer be running on the device after the name change. Hostnames may contain ASCII letters 'a' through 'z' (case-insensitive), the digits '0' through '9', the hyphen, and the underscore. Hostname labels cannot begin or end with a hyphen. No other symbols, punctuation characters, or blank spaces are permitted. After updating the name, click Update Settings.

ID

Click this button to make the device's ID indicator start blinking on the hardware, in the Configurator's device list, and in the Q-SYS Designer Status component. If you press the ID button on the hardware its Status component, the item blinks in the Configurator's list.

Firmware Version

The current firmware version installed on the device.

Design

The currently running design filename, if one is running, and the design's status (Running : Active, Standby).

Design Uptime

Displays the length of time the current design has been running – Days, Hours, Minutes, Seconds.

Slot A - x

Lists the types of I/O cards installed in an I/O Frame.

The Configurator displays information for all available network interfaces for a selected Q-SYS device (LAN A, LAN B, AUX LAN). If the device is password protected, you must enter the username and password for that device to view the network settings. To learn more about network interfaces in Q-SYS, see Network Interfaces, Services, & Protocols.

Link Speed

If available for the selected device, this shows the detected Ethernet speed. The NV-32-H Network Video Endpoint, for example, must have a 1 Gigabit Ethernet connection (1000Mbps).

Mode

Select Off, Static, or Auto (DHCP). LAN A cannot be set to the Off position.

IP Address

In Static mode, specify an IP address for the device.

Net Mask

In Static mode, specify a Net Mask.

Gateway

In Static mode, specify a default Gateway IP address for the device to use.

CAUTION: A Gateway (also known as the Default Gateway) is used to route network data to devices outside of the local subnets configured on the Q-SYS Core's LAN adapters. You should only configure the Q-SYS Core with a single Gateway, either through Static or Auto (DHCP) addressing. Configuring a Gateway on more than one LAN adapter causes negative and unpredictable behavior. If you need to communicate with multiple remote networks, use one Gateway and then Static Routes for all other LAN adapters.

Static Routes

Configure static routes for remote networks that need to be reached via the LAN adapter. Click + to specify an IP Address, Net Mask, and Gateway of a new static route for this LAN adapter.

Note: When defining static routes for a LAN adapter, do not specify a default Gateway value. Each static route definition uses its own Gateway value.

Q-SYS networked devices do not have a set password when delivered from the factory. Configure a device password to protect the device configuration in Q-SYS Configurator.

Click Edit Device Password to set or clear the password for a device. Passwords are case-sensitive, and can contain alpha-numeric and special characters.

Note: To change or delete a password, you must be logged in to the device with the current password.

In the event of a support request, Q-SYS Support may require a copy of the device Q-SYS log for troubleshooting purposes. Click Download Log Archive to save a copy of the device Q-SYS log (.qsyslog) to your PC. The filename includes the Q-SYS Core name, as well as a UTC date and time stamp.

Note: Q-SYS Support uses a special log viewer application to interpret the log and obtain key information about the health of your Q-SYS device.

Click Reboot Device to restart the Q-SYS device. A reboot cycle typically takes a few minutes. During a reboot, the device goes offline and temporarily shows as 'Missing' in the running design.

• If Q-SYS devices disappear from the Q-SYS Configurator window after they have previously appeared, try disabling IGMP snooping on the network switch.
• If Q-SYS devices appear and disappear from Q-SYS Configurator repeatedly over the course of several minutes, it indicates the presence of an IGMP querier, but the IGMP snooping member expiration settings on a network switch are set to be shorter than the interval of queries from the querier. For example, if an IGMP querier sends queries every 300 seconds, yet the IGMP snooping rules are defined to remove members from multicast group tables after 125 seconds, devices will disappear for 175 seconds until the next query is sent.

Note: See the Multicast Traffic topic for information about IGMP requirements for Q-SYS networks.