Support
Self Help Portal
- Read knowledgebase articles and discussions.
- Download software and firmware.
- View QSC product documents and training videos.
- Create support cases.
Customer Support
Monday - Friday, 6:00 AM to 5:00 PM PT (excluding holidays)
Tel. 800-772-2834 (U.S. only)
Tel. +1 (714) 754-6161
FAX +1 (714) 754-6173
1675 MacArthur Blvd | Costa Mesa, CA 92626
Q-SYS 24/7 Emergency Support
QSC 24/7 provides after-hours emergency assistance with Q-SYS systems. An emergency is defined as a customer who needs to restore a Q-SYS system to working condition after business hours.
The caller must include a contact name, company name, callback telephone number, and a description of the Q-SYS emergency. QSC 24/7 support guarantees a callback within 30 minutes after a message is left. If the call is not of an emergency nature, QSC reserves the right to return the call during normal business hours.
QSC business hours are Monday through Friday, 6:00 AM to 5:00 PM PT (excluding holidays).
Tel: +1-888-252-4836 (U.S./Canada)
Tel: +1-949-791-7722 (Non-U.S)
Q-SYS Network Support Policy
Refer to the Q-SYS Network Support Policy and Q-SYS Network Support Checklist before contacting QSC about network-related issues.
QSC Remote Support Portal
QSC uses TeamViewer for a simple and secure remote support application. A high-speed internet connection is required.
To download and run the support app:
- Click the button below to download the QSC Remote Support standalone executable to your computer.
- Double-click the executable to run the TeamViewer app. (No installation is required.)
- Call us, and then provide the QSC Support person the unique ID number.
