Support

QSC offers multiple support options for the Q-SYS Ecosystem.

Read knowledge base articles and discussions, download software and firmware, view product documents and training videos, and create support cases.

Refer to the Contact Us page on the QSC website for Technical Support and Customer Care, including their phone numbers and hours of operation.

Q-SYS Network Support Policy

Refer to the Q-SYS Network Support Policy and Q-SYS Network Support Checklist before contacting QSC about network-related issues.

QSC Remote Support Portal

QSC uses TeamViewer for a simple and secure remote support application. A high-speed internet connection is required.

  1. Click here to download the QSC Remote Support standalone executable to your computer.
  2. Double-click the executable to run the TeamViewer app. (No installation is required.)
  3. Call us, and then provide the QSC Support person the unique ID number.

QSC, LLC ("QSC") provides after business hours emergency assistance for the Q-SYS Designer Software and associated network-based ecosystem ("Q-SYS System") in accordance with the Q-SYS 24/7 Emergency Support Policy ("Emergency Support"). The goal of Emergency Support is to offer assistance when a Q-SYS System is experiencing a technical problem with the aim to restore the Q-SYS System to working condition, if possible. QSC cannot guarantee that the QSC system can be restored.

The caller must be Q-SYS Level 1 certified and have a QSC account. The caller must also include a contact name, company name, callback telephone number, and a description of the Q-SYS emergency. QSC 24/7 support guarantees a callback within 30 minutes after a message is left. If the call is not of an emergency nature, QSC reserves the right to return the call during normal business hours.

Contacting Support

Current Customer Support business hours are stated on the Contact Us page on the QSC website.

  • During business hours, contact Technical Support at +1.800.772.2834 (U.S. only) or +1.714.754.6161.
  • After business hours, and in accordance with the Q-SYS 24/7 Emergency Support Policy, call +1.888.252.4836 (U.S./Canada) or +1.949.791.7722 (Non-U.S).