RingCentral
Use this topic to aid in configuring Q-SYS Softphone for RingCentral.
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Navigate to http://www.ringcentral.com/
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In the upper-right corner, click Login.
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Click Admin Portal.
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Log in with your RingCentral credentials.
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On the Phone System page, click Phones & Devices from the left side menu.
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For an existing phone, click Setup & Provision from the Operation column.
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In the Setup & Provisioning screen, click Select Device from the top menu.
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Click Other Phones from the sub-menu.
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Under Existing Phone, click Select.
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The next screen contains the SIP registration details. There is no need to make any changes. Copy this information to use when configuring Q-SYS Softphone in the next section.
Note: Although multiple outbound proxies are available for selection, SIP10.ringcentral.com or SIP20.ringcentral.com are the ones to use for North America when configuring Q-SYS Softphone.
Refer to the Hosted SIP Configuration topic as a general guide for configuring Q-SYS Softphone for a hosted SIP provider. Use the following parameters to configure for compatibility with RingCentral.
Terminology Cross-Reference
Use this table as a guide for converting RingCentral terms to those that Q-SYS Softphone uses.
RingCentral | Q-SYS Softphone |
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SIP Domain |
Domain |
Outbound Proxy |
Proxy |
Username |
Username |
Password |
Password |
Authorization ID |
Authentication ID |
RingCentral field names
Q-SYS Softphone field names
Configuration Notes
Username |
“User Name” is equal to the “Phone Number”. Note: “User Name” is not equal to the “Authentication ID”. |
Multiple Extensions |
RingCentral does not lock down third-party SIP devices to a MAC address. This allows multiple RingCentral extensions to be configured per Q-SYS Core processor. |
DTMF |
RFC2833 is supported. |
Domain |
Required. Adding the port to the Domain is not needed. |
Outbound SIP Ports |
Are nonstandard. (Standard is UDP and TCP 5060, TLS 5061) |
TLS/SRTP |
TLS requires SRTP. TLS uses port 5096 and it needs to be added to the end of the proxy for outbound traffic:
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UDP and TCP |
TCP/UDP use port 5090 and it needs to be added to the end of the proxy for outbound traffic:
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Audio Codecs |
RingCentral supports the following:
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