Support

You have multiple support options for the Q-SYS Ecosystem.

Find answers to common questions, troubleshooting information, tips, and application notes. Link to support policies and resources, including software and firmware, product documents, and training videos. Create support cases.

Click here for the Knowledge Base.

Refer to the Contact Us page on the Q-SYS Knowledge Base website for Technical Support and Customer Care, including their phone numbers and hours of operation.

Q-SYS Network Support Policy

Refer to the Q-SYS Network Support Policy (within the overall Q-SYS Support Policy) and the Q-SYS Network Support Checklist before contacting Q-SYS about network-related issues.

Remote Support Portal

Q-SYS Support uses TeamViewer for a simple and secure remote support application. A high-speed internet connection is required.

  1. Click here to download the Remote Support standalone executable to your computer.
  2. Double-click the executable to run the TeamViewer app. (No installation is required.)
  3. Call us, and then provide the Support person the unique ID number.

QSC, LLC ("QSC") provides after business hours emergency assistance for the Q-SYS Designer Software and associated network-based ecosystem ("Q-SYS System") in accordance with the Q-SYS 24/7 Emergency Support Policy ("Emergency Support") within the overall Q-SYS Support Policy. The goal of Emergency Support is to offer assistance when a Q-SYS System is experiencing a technical problem with the aim to restore the Q-SYS System to working condition, if possible. Q-SYS cannot guarantee that the Q-SYS system can be restored.

The caller must be Q-SYS Level 1 certified and have a Q-SYS account. The caller must also include a contact name, company name, callback telephone number, and a description of the Q-SYS emergency. Q-SYS 24/7 support guarantees a callback within 30 minutes after a message is left. If the call is not of an emergency nature, Q-SYS reserves the right to return the call during normal business hours.

Contacting Support

Current Customer Support business hours are stated on the Contact Us page on the Q-SYS Knowledge Base website.

After business hours, and in accordance with the Q-SYS 24/7 Emergency Support Policy (within the overall Q-SYS Support Policy), call +1.888.252.4836 (U.S./Canada) or +1.949.791.7722 (Non-U.S).